We all believe we’re experts when it comes to emailing, yet our industry is rife with faux pas that have harmed careers, caused offence or resulted in lost opportunities. At the same time, mastering the art of writing compelling messages can deliver game-changing outcomes, while knowing how to keep your inbox clear helps to keep stress levels down. This entertaining class uses real-world examples to help participants navigate the minefield of digital correspondence, promoting efficiency, diplomacy and good etiquette in what has become our most commonly used form of communication.